This is the report you've been waiting for. It shares regional insights from an extensive global survey conducted by SSON Research & Analytics in Q4 2024 of 350+ shared services and outsourcing executives to highlight key trends, challenges, and opportunities shaping business services today.

What's inside?

• Introduction: Resilience & Innovation
• Shaping the Future of Shared Services in a Complex Landscape: Navigating a Complex Landscape
• Reimagining the Operating Model: Strategies for a Resilient & Agile Future
• Winning the War for Talent: Building a Future-Ready Workforce
• Process Optimisation: Unlocking Efficiency Through Continuous Improvement
• Automation & Digitisation: Powering Transformation Through Intelligent Technology
• The Future of Service Delivery

Whether you are a leader seeking strategies to enhance operational efficiency, expand your talent pool, or leverage emerging technologies like generative AI, this report offers actionable insights to support your success in the year ahead.