Ahead of the Shared Services & Outsourcing Week Europe 2024, this Benchmarking Report features our global state-of-the-industry results, where respondents explore how to mature and future-proof their Global Business Services (GBS) and Shared Services operating model.

Download this comprehensive Benchmarking Report to discover:

• What areas companies are investing in over the next 6-12 months.
• The perception and integration of automation processes and Generative AI within GBS.
• Location and talent strategies being utilised in the industry.
• The top ways GBS leaders are delivering value to their businesses.
• The challenges with maturing and future proofing GBS.

You can also find a summary of the key trends to help you mature and future-proof your GBS and shared services operating model, drive value, purpose and growth-led transformation.