After a record-breaking Shared Services & Outsourcing Week Europe, we are thrilled to bring you our 2024 Post-Show report! This comprehensive document encapsulates the very essence of this spectacular event which set a new standard for excellence in the Shared Services and GBS industry. Inside this report, you will discover:Organisations Who Attended:...

Creative Talent Management can take many forms: long term leadership capability, building a strong talent pool, creating a culture in which managers are accountable for their talent, defining the right profile of people and skills, etc. Managing talent effectively is a major challenge. This award category is focused on the...

Change Management & Business Transformation can take many forms: a different means of managing service delivery, increasing specialized knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future, etc. Shared Services are the engines driving transformation, so how are they reflecting today’s enterprise priorities? Alongside any transformation,...

Customer Centricity in Shared Services can take many forms: understanding and meeting customers’ expectations, effective management of customer needs, designing the experience, complaints resolutions, developing metrics that matter, and encouraging feedback that drives continuous improvement. As customer expectations and behaviors have caused seismic shifts across business models, organizations have enhanced...

Finance Transformation can be measured in various ways. Cost cutting, of course, but also value-generation, faster cycle times, data standardization, or leveraging cognitive technology to improve decision-making – to name just a few. This application focuses on the results or outputs of a specific Finance Transformation, highlighting its impact in...

Service providers form an invaluable part of the service delivery ecosystem. For those SSO/GBS that elect to use a third party BPO (business process outsourcer), the resources they can tap, along with the expertise and technology thus offered, are core reasons for outsourcing. There are hundreds of service providers that...

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of continuous improvement, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value-add....

Creative Talent Management can take many forms: long term leadership capability, building a strong talent pool, creating a culture in which managers are accountable for their talent, defining the right profile of people and skills, etc. Managing talent effectively is a major challenge. This award category is focused on the...

There are hundreds, if not thousands, of technologies that Shared Services can utilize to improve their performance and outputs. This award category is focused on singling out one technology solution that has significantly impacted a Shared Services’ performance to the extent that it has become invaluable. This application could relate...

Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on...

In 2023, the generative AI revolution truly took off, and the Shared Services & GBS industry quickly embraced it to remain competitive. As we look ahead to 2025, an impressive 77% of GBS leaders believe that generative AI is crucial to their success. However, it’s surprising to note that over...

In this dynamic session, leaders from smaller, agile BPOs share their insights on the industry, competition, and why "smaller can be beautiful." They tackle key questions, such as: What’s the value proposition of a smaller BPO? Is the GBS industry shifting towards best-in-breed solutions? What are the advantages of partnering...

The traditional GBS model is undergoing a significant transformation. Providing cost-savings is no longer enough and shared services are struggling to prove their worth to their internal customers. Leading Business Services are fighting back in a variety of ways. First by re-aligning their operating model to ensure it is both...

Ahead of the Shared Services & Outsourcing Week Europe 2024, this Benchmarking Report features our global state-of-the-industry results, where respondents explore how to mature and future-proof their Global Business Services (GBS) and Shared Services operating model. Download this comprehensive Benchmarking Report to discover: What areas companies are investing in over...

According to the SSON R&A 2023 report, a staggering 76% of respondents are at a low to medium maturity level with their shared services implementation, while 78% have a low to medium level of automation. Recognizing the need to support beginners in this field, we've curated this guide to provide...

Celebrating 24 years with the Business Services Industry! In honour of the 24th Annual Shared Services & Outsourcing Week Europe 2024, we present an incredible guide to enhance your knowledge of Generative Artificial Intelligence (Gen AI), the transformative technology that has the potential to significantly impact shared services. Download this...

The 2024 'State of the Shared Services & Outsourcing Industry Europe Market Report 2024' has just been released and you can download it now.The European Shared Service and GBS industry is in an incredibly exciting position. As a model which is only few decades old, it is remarkable that many...

The global shared services industry is experiencing a period of seismic change. The traditional model, built upon standardization and cost-efficiency, is being swept away by a powerful confluence of technological advancements and an ever-evolving business landscape. We stand at a pivotal juncture, where the digital transformation tide is rising rapidly,...

For HR professionals, the impact of ever-advancing AI and automation technologies presents new challenges regarding concerns about automation replacing human jobs. At the 24th annual Shared Services and Outsourcing Week Europe, HR professionals will hear from world-leading experts on how to navigate AI and automation projects, allay employee concerns and...

The shared services industry is undergoing significant transformation globally. At this critical juncture, we reflect on the insights shared by women interviewed during last year's SSOW event. As we celebrate International Women’s Day, we spotlight the key investment prospects and primary focuses propelling the outstanding women leading the Global Business...

Ahead of the 24th Annual Shared Services and Outsourcing Week Europe 2024, we spoke exclusively to Jackie Crockford, VP Global Business Services, AstraZeneca and Phil Priest, SVP Global Shared Services, IFF, about progressive GBS leadership, key investment areas for 2024, words of wisdom for starting a career in shared services...

Over 900 of your peers gathered at the biggest Shared Services & GBS leaders' event of the year, where together they explored crucial insights on elevating people strategies, infusing purpose and trust, navigating the realms of AI and Generative AI, and fortifying sustainability as a core value. The delegate list...

This is what you have all been waiting for! Delve into our most impactful and anticipated discussion at Shared Services & Outsourcing Week Europe 2024! Building on the success of the G6 debate at the North America flagship event and the European London event, we have elevated the intensity with...

Dive into our inspirational and insightful keynote session from Shared Services & Outsourcing Week 2024 titled 'Value Re-invention & GBS Transformation Beyond Technology Deployment'. Few companies have experienced rise, fall, and business transformation quite like Nokia. Discover how the spirit of value reinvention and resilience is reflected in their GBS...

Discover our panel discussion from Shared Services & Outsourcing Week 2024 'The Future of GBS: How to Elevate the Value and Strategic Positioning of a GBS Organisation in the Age of Gen AI'. Featuring:Jan Babst, Group CIO and Global Business Services, OMVPhil Priest, Head of Global Business Services, Rolls RoyceLizzy...

Explore our panel discussion from Shared Services & Outsourcing Week 2024, 'Reinventing Operations with Gen AI: Moving from Vision to Value'. This session covers the transformative power of Data & AI on enterprise operations and their impact on business outcomes. Learn how industry leaders are leveraging generative AI for operational...

Explore our insightful panel discussion from Shared Services & Outsourcing Week 2024 titled 'Modernising and Digitalising AP through AI'. In this session, industry experts delve into the latest trends and advancements in Accounts Payable (AP) automation and digitalisation using AI technologies. Learn how AI is transforming AP processes, enabling greater...

Explore our panel discussion from Shared Services & Outsourcing Week 2024 where industry pioneers and leaders shared how they are leveraging data with AI-driven analytics. Key topics included: AI redefining process intelligence, leveraging advanced AI technologies, from piloting to scaling & augmenting human expertise with AI. A huge thank you...

Discover our panel discussion from Shared Services & Outsourcing Week 2024 on the pivotal role of GBS in navigating and shaping decision-making in an era of digital disruption. Learn about the strategies that were discussed for harnessing the power of GBS to drive organisational success amidst transformative technological advancements, and...

Is generative AI the game-changer for the future of Global Business Services? Watch our exclusive session from Shared Services & Outsourcing Week 2024, featuring industry leaders Jonny Pellegrino, VP of Business Services and Head of Technology & Digital Transformation at Nokia, and Imran Ahmed, Head of Europe, Digital Operations and...

Dive into our exclusive conversation with Sumit Mitra, Chief Executive Officer at TESCO Business Solutions at Shared Services & Outsourcing Week Europe 2024, moderated by Sven Westeppe, Partner, GBS Lead Switzerland, EY.