SSOW Europe 2025 marked a major milestone as our 25th Anniversary edition, delivering record-breaking engagement and exceptional insights for the global Shared Services and GBS community. Held in Lisbon, this landmark event brought together 850+ senior GBS leaders, 250+ companies from 42 countries. Now, we’re excited to share the official Post-Event Report, capturing the scale, quality and momentum of this year’s event.

Download the 2025 Post-Event Report to Discover:

✨ Who attended – job titles, industries, regions and logos of global GBS leaders

🔥 Top themes – from the G6 Digital Debate to cutting-edge AI use cases and next-gen operating models

📈 Engagement metrics – community feedback and interaction data

🏆 SSON Impact Awards – spotlighting the innovators shaping the industry

🚀 What’s next – key partnership opportunities in 2025 and beyond

Customer Success at SSOW Europe 2025: What makes our sponsors return – and how we're raising the bar for 2026

Access your copy of our inaugural Customer Success Survey Report, packed with real sponsor feedback from Shared Services & Outsourcing Week Europe 2025.

🔍 What’s inside the report:

• Honest feedback from sponsors on pre-, during-, and post-event experiences
• Performance scores across key touchpoints – including ROI, support, and goal alignment
• A spotlight on our first dedicated Customer Success Manager and her impact
• Clear benchmarks met – and where we’re improving for even more value

💡 Why it matters:

• Customer Success is now a key strategic differentiator – not just support
• Proactive, personalised engagement drives satisfaction and retention. We are actively investing in your experience!
• Your goals are our goals – and we’re committed to delivering measurable outcomes

📥 Download the report to see how we’re evolving sponsor experience at SSOW Europe – before, during, and beyond the event.

See who’s exhibiting at Europe’s leading SSC & GBS event. The floorplan highlights premium partner positions and gives you a clear view of the key players you can connect with in Lisbon, 18–21 May 2026.

Be part of the conversations shaping the future of GBS – and the solutions powering it.

The SSOW Europe 2026 Agenda is here – designed to connect your brand with Europe’s most influential GBS, transformation, technology, and operations leaders as they define what comes next for global business services.

📍 Date: 18 - 21 May 2026
📍 Location: Estoril Congress Centre, Estoril, Portugal

This year’s programme goes beyond traditional sponsorship. It’s built to drive high-value engagement, spark meaningful conversations, and give partners a platform to demonstrate true impact across the GBS ecosystem.

• 💡 Thought-Leadership Alignment: Position your brand alongside 100+ speakers leading the dialogue on enterprise value, capability building, customer centricity and the rise of AI-enabled operations.
• 🤝 High-Intent Networking & Partner-Led Sessions: Meet the decision-makers who matter through roundtables, workshops, industry deep dives, and tailored matchmaking designed to bring you face-to-face with active buyers.
• 🤖 Innovation, Showcases & GPO Excellence Labs: Demonstrate your capabilities in immersive formats that let enterprise leaders see, test and challenge the solutions shaping their next transformation.
• 🌍 Access to the SSOW Impact Awards, SSOWomen Day & Partner First Collaboration Day: Maximise brand visibility across the most anticipated moments of the week – from leadership programming to special events that bring the entire GBS community together.

Explore the full programme, discover the partner experiences available, and identify where your brand can make the biggest impact at SSOW Europe 2026.

The 19th Annual Shared Services & Outsourcing Week Autumn brought together over 350 senior GBS and shared services leaders to explore what’s next for end-to-end value creation and intelligent operations in GBS. Whether you joined us in person or are catching up post-event, our Post-Show Report captures the insights that mattered most. Inside the report, you’ll find:

✔️ A full audience overview and event statistics

✔️ Key session highlights – including our most attended sessions on real-time intelligence and agentic AI in GBS

✔️ The top 8 event takeaways you can plug straight into your 2026 strategy

✔️ Unfiltered feedback and testimonials from fellow delegates

Download the Post-Show Report to revisit the standout moments and stay ahead of what’s shaping the future of shared services and GBS.

Understand exactly who you can meet at SSOW Europe 2026. The attendee list provides a clear breakdown of confirmed organisations, seniority levels and job titles, helping sponsors assess audience fit and buying influence.

The list includes C-suite and GBS leaders, Vice Presidents, Directors and Global Process Owners across finance, HR, procurement and business services. You’ll also find regional and industry insights, showing where attendees are based and the sectors they represent, from manufacturing and pharma to technology, professional services and FMCG.

Download the SSOW Europe 2026 attendee list to evaluate the audience profile and identify high-value connections ahead of the event.

SSOW Europe is the premier meeting ground for GBS, shared services and outsourcing leaders from across the region, bringing together 850+ senior, forward-thinking executives for three days of strategic discussions, showcases, and networking. Connect directly with senior decision-makers with specific challenges and projects, looking to explore innovative technologies, ideas, and platforms to drive transformation and sustainable growth.

Details in the document include:

• Event Overview
• Attendee Breakdown
• 2026 Key Themes
• Engagement Opportunities
• Sponsorship Package Options
• 2026 Partners

Download your copy of the Sponsorship Prospectus now >>