Is your organisation ready to streamline operations, boost efficiency and embrace innovation? Our comprehensive handbook for Setting Up a Modern SSC will guide you every step of the way. 

What's Inside:

• Strategic Alignment: Learn how to position your SSC as a key driver of enterprise-wide success.
• Service Excellence: Craft Service Level Agreements that foster transparency, accountability and high performance.
• Process Optimisation: Unlock the power of standardised processes to reduce inefficiencies and enhance consistency.
• Workforce of the Future: Prepare your team for tomorrow's challenges with actionable strategies for upskilling and resilience. 
• Technology-Driven Success: Explore the tools, technologies and automation solutions that will revolutionise your SSC. 

Whether you're starting from scratch or transforming an existing SSC, this guide delivers practical insights, proven strategies, and expert advice to help you build a future-ready operation. Empower your organisation with an SSC designed for success.

According to the U.S. Office of Management and Budget, a large company’s CFO typically oversees around 185 hours of work for quarterly reports and 2,300 hours for annual reports. Yet, financial reporting is just the tip of the iceberg.

Our brand-new market report, Beyond Numbers: New CFO Expectations for Shared Services explores how CFOs are stepping beyond traditional duties. Today’s finance leaders are not just number crunchers; they are pivotal in driving growth, optimising resources, and shaping long-term strategies. Finance teams are transforming into key business partners, offering insights on growth opportunities and resource optimisation while maintaining robust controls. Global trends—such as shifts in trade, increased scrutiny on sustainability, and advancements in technology like Gen AI—are revolutionising the finance function. Routine tasks are becoming automated, allowing CFOs to focus on strategic leadership and digital transformation and understanding how these changes are redefining your role as a finance leader is crucial for future success.

Download our latest report to explore how these trends will impact Shared Services & GBS:

• The Increasing Significance of CFOs as Strategic Business Advisors: Explore how finance leaders are leveraging Shared Services and GBS to drive growth and enhance decision-making
• The Evolving Responsibilities in Finance Leadership: Understand how resource management, business planning and operational efficiency are becoming shared priorities across finance functions
• The Revolution of Processes with Digital Transformation: Discover how innovations like Gen AI and automation are reshaping financial operations, allowing GBS and Shared Services teams to focus on higher-value, strategic contributions,
• Global Trends Impacting Shared Services: Learn how shifts in trade dynamics, sustainability priorities and regulatory scrutiny are redefining the role of finance leaders

Stay ahead of the curve. Download our report to understand how these forces are transforming Shared Services and GBS, enabling finance leaders to redefine their impact and lead with confidence in a rapidly changing landscape.

European Shared Services and Global Business Services (GBS) leaders are at the forefront of a dynamic transformation journey, progressing from foundational capabilities to fully integrated mega GBS models. This evolution in Europe goes beyond cost efficiency — it’s about driving strategic value, fostering innovation, and enhancing stakeholder experiences tailored to the unique demands of the region.

In this visual analytics workbook, we focus on five critical themes shaping the future of European GBS:

• Delivering value across maturity stages
• Embracing AI and digital transformation
• Achieving end-to-end process excellence
• Crafting outstanding experiences
• Cultivating resilient talent strategies

Access this interactive report now to find out how GBS in the region are faring.

Launch your shared services journey with expert insights!

The journey of maturing your shared services or GBS can be incredibly complex, but do not fear – this is not a journey you need to do alone. This infographic, One Step at a Time: Practical Steps and Real-World Wisdom to Guide Your Maturity Journey from the SSOW Community offers exclusive insights from industry leaders who attended SSOW London 2024 from AstraZeneca, Duracell, DMS-Firmenich, Bayer and many others. They share how to set realistic goals, embrace innovation and why it is so important to connect with a thriving community to propel your shared services journey forward.

Download this infographic to gain:

• Expert advice at your fingertips: Gain insights directly from industry veterans who have successfully launched and scaled their shared services
• Actionable Strategies: Learn practical tips you can implement immediately, regardless of your maturity level
• Join a Thriving Community: Discover the value of networking and learning from one of the most dynamic and supportive professional communities dedicated to shared services and GBS

Take the first step towards success and download this infographic to uncover proven strategies, actionable advice and practical examples from leaders who have been in your shoes.

In today’s fast-paced technological revolution, the pressure to unlock the full potential of Generative AI has never been greater. Leaders in the GBS and shared services sectors find themselves at a critical juncture, tasked with not just keeping pace but driving transformative innovation. How can they rise to the challenge and stay ahead in an era of constant evolution? This compelling case study provides the answers.

Dive into an in-depth exploration of two groundbreaking, AI-powered initiatives that are reshaping the way businesses operate. Featuring exclusive insights from Marc Ferre Hausmann, Managing Director of Global Business Services at Bayer, and Irfan Ali, Director of Digital, Automation & Innovation at Bosch Service Solutions, discover how these visionary leaders have overcome complex challenges, boosted operational efficiency, and redefined business processes whilst keeping people at the centre. 

Download to learn how to:

• Transform Operations and Drive Efficiency: Uncover how AI can revolutionise your business by automating repetitive tasks, optimising workflows, and freeing up valuable resources for high-impact strategic priorities.
• Master AI Implementation: Learn to pinpoint the most promising use cases, empower your teams with essential skills, and seamlessly integrate AI into your existing systems through strategic pilots and iterative improvements.
• Achieve Measurable Results: Explore proven strategies to evaluate the success of AI initiatives—tracking cost savings, enhancing process automation, and elevating user experiences to deliver clear, tangible returns on investment. 

This case study offers actionable insights and real-world success stories, equipping your organisation with the tools to harness AI’s transformative power and stay ahead of the game.