In this dynamic session, leaders from smaller, agile BPOs share their insights on the industry, competition, and why "smaller can be beautiful." They tackle key questions, such as:

• What’s the value proposition of a smaller BPO?
• Is the GBS industry shifting towards best-in-breed solutions?
• What are the advantages of partnering with a specialised, niche BPO?
• What can GBS and shared services leaders expect when working with a challenger?

Watch the debate now to hear how these innovative organisations are shaping the future of BPO and offering unique value in the market!