EUROPE’S NO.1 SHARED SERVICES & GBS EVENT
The Ultimate Guide to Service Excellence in Shared Services
Cost savings and efficiency were once top priorities for SSCs, but the focus is shifting to the value of high-quality customer experience. Today, it’s not just about getting the job done, it’s about delivering exceptional service that makes an impact on the receiver. It's time to meet the rising bar and this report is your first step.
In this report, we will address:
- Going above and beyond the SLA to achieve an excellent standard of customer service
- Being on the road to achieving omnichannel support for seamless service excellence
- 3 Top customer experience techniques that will push your SSC into the spotlight
- 5 Approaches to implement for effortless customer experience
- Curating a customer experience-focused culture
- Insights from SSON’s Customer Centricity Award Winner
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