Organisations are under pressure to globalise, cut costs and drive efficiency, with a shared services model creating a unique opportunity to hit these goals. When dealing with people, however, it is critical to maintain the focus on employee experience. This panel discussion will explore how to implement an employee first approach whilst leveraging AI for automation and expanding into Global Business Services (GBS).

·       Transition from a traditional model to an employee-first approach to drive employee satisfaction

·       Leverage AI to automate routine tasks and allow HR to focus on more strategic roles

·       Discover how to expand HR shared services into a GBS model to streamline operations