As a strategic enabler for the enterprise, Philips GBS supports various functions, including the Supply Chain organisation, across critical touchpoints, in a manner which directly impacts customers. Join Anil Yadav – Head of Philips GBS - to learn how they influenced and enabled a key strategic imperative of the enterprise through a mega transformation programme. Cutting across business and regions in Philips, the programme was designed to simplify the order fulfilment process into a more resilient and efficient activity, with clearer responsibilities and fewer handovers. Ultimately, their approach showcased how a GBS organisation can really lead, adapt and drive transformation in a way that directly influences metrics tracked at an enterprise-level and benefits end customers. Join us to hear how they:

·       Enabled integration in an agile manner by bringing together experts to form virtual, business-focused teams to co-create an improved Order to Fulfilment (O2F) process

·       Improved cycle times by creating process flows that reduced complexities while adapting to the needs of various businesses

·       Increased reliability by establishing a series of pilots in partnership with key stakeholders to stress test their approach before taking it across the organisation

·       Empowered employees to do what needs to be done to make the process flow more seamlessly and feel more accountable