Caitriona Flynn, Senior Director Finance Outsourcing Operations, Meta leads a global organization from Dublin. She has responsibility for leading Meta’s Finance Outsourcing Strategy, which enables strategy, transitions, vendor governance and risk oversight. Her team enables vendors of circa 800 resources to provide services to Finance Operations stakeholder across accounting, credit, collections, billing, sourcing, procure to pay, payroll and financial planning and analysis. Caitriona joined Facebook in 2015 and has supported Finance to scale using outsourcing as a strategic and innovative lever to support business performance. Earlier in her career Caitriona worked in various roles in Accenture. She is a Chartered Certified Accountant and holds a BSc Management (Business Studies) from Technological University Dublin. She is married and is the mum of a 4-year-old girl.
BPO and Outsourcing Partners have been a critical part of the Shared Services and GBS ecosystem. There are many factors to consider when it comes to choosing the right partners and models and the experiences are often mixed. This session will look to share experiences and explore new ways of driving transformational outcomes from your BPO partnerships:
· Understanding the business objectives and selecting the right service delivery model accordingly
· Examining the systems, processes and data required to make sure they are fit for purpose
· How to leverage BPO partners to drive end-to-end process efficiency
· How do you expand into cutting-edge services around big data, analytics and other innovative solutions?
· Developing and shaping centres of excellence to build capabilities
Check out the incredible speaker line-up to see who will be joining Caitriona.
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