·       Examining how standardisation can be the key to success in driving transparency and efficiency

·       Finding the right balance between processes that conform to standardisation measures and those that require more complex and individualised processes

·       Exploring Steps involved to achieve an effective alignment of implemented standardisation across different business entities

·       Introducing achievable and measurable KPIs and other performance measures to be implemented to drive standardisation 

A key step for maturing the shared services or GBS operating model towards the next generation is through identifying and developing business-enabling capabilities. Join this panel to hear how experienced leaders are tackling the following areas: 

·       Identifying and prioritising key capabilities that are critical for your current maturity level?

·       Launching effective COEs and establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·       A new GBS imperative focusing on capability and moving talent up the value chain