With over 35 years of career experience, including eight years leading one of the foremost GBS organisations, Angela has built a remarkable career. In this fireside chat, we sit down with Angela to hear about her personal journey, as well as her perspectives on leadership and transformation. We will explore key areas, including:

·       What were the defining moments and experiences that shaped your career?

·       How have you approached purpose-led transformation, and what principles guide this approach?

·       What perspectives have shaped and influenced you as a leader?

·       Why does gender equity matter, and how can leaders build that culture from the ground up?

·       How do you approach mentoring and prepare for the next generation of leaders?

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Gold and Silver pass holders only.

In our industry, the common wisdom is that a ‘true’ GBS has ownership of process delivery. Yet, according to recent research, over 50% of operations have some degree of landlording—the provision of global infrastructure and capability that moves the dial for the business and functions.

If you want to create value by deploying a landlord model, join this session! The workshop will cover

·       Making the case for landlording

·       Deploying the right model

·       Organising for success

·       Establishing effective governance

·       Avoiding landlording traps