BPO and Outsourcing Partners have been a critical part of the Shared Services and GBS ecosystem. There are many factors to take in to account when it comes to choosing the right partners and models. The pandemic has shone a light on how important a true partnership is during disruptive and uncertain times. This session will look to share experiences and key success factors for driving transformational outcomes from your BPO partnerships:

·       Understanding the business objectives and selecting the right service delivery model accordingly

·       Examining the systems, processes and data required to make sure they are fit for purpose

·       How to leverage BPO partners to drive end-to-end process efficiency

·       How do you expand into cutting-edge services around big data, analytics and other innovative solutions?

·       Developing and shaping centers of excellence to build capabilities