The story begins with the name: Natixis in Portugal is not a traditional shared services delivery centre, but a key part of the Natixis Group (as an innovation hub). This distinction is critical for Etienne and his team. Join Etienne in this session to discover why the organisation is designed this way. He will also share valuable insights into the following areas:

·       Delivering tangible and measurable value through innovation, actionable AI and advanced technologies

·       Building trust with a transparent, visualised set of Finance, HR, and Delivery KPIs

·       Identifying where we fall short as an extended team and exploring strategies to overcome these challenges

·       Pinpointing areas where we can further advance our maturity