Isabelle Isnard

Head of HR and Communications AXA Global Business Services

Isabelle Isnard is the Head of HR and Communication at AXA Global Business Services (GBS) since 2023. She drives an inclusive work culture, overseeing talent acquisition, employee engagement, development, and retention. Isabelle designs HR and communication strategies to enhance employee experiences and support organizational growth. She has led multiple transformational projects at AXA, including roles at AXA Group Operations and AXA Technology Services. Prior to AXA, Isabelle worked with Sara Lee and RGIS. With extensive experience in HR transformation and talent management, she champions CSR and DEI strategies, fostering a culture of inclusivity and community engagement.

Conference Day Two: May 21st, 2025

4:30 PM BUILDING A SKILL-BASED ORGANISATION: AN AXA GBS CASE STUDY

An organisation is agile only to the extent that its workforce is ready to handle any near-term or future scenario. With the pace of change accelerating, the traditional experience-based talent model is no longer sufficient. Future-ready organisations need to base people decisions on skills more than jobs – and having a scalable, manageable, and more equitable way of operating. A skills-based organisation turns talent management on its head, redefining and reimagining every talent practice to be based more on skills than on jobs and setting a new direction for the future of work: agile, tech-enabled and democratised. This is no longer a vision, but a mission and reality set in motion within AXA GBS. Join this case study to hear how they are achieving this vision with practical steps:

·       Building a skills-based organisation to be able to anticipate and effectively respond to new capability building initiatives

·       Sharing the key steps AXA GBS are taking to shift the focus from jobs to skills

·       Redeploying resources impacted by the automation of transactional activities and processes

Check out the incredible speaker line-up to see who will be joining Isabelle.

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