Effective change management is at the heart of successful transformation initiatives within GBS and shared services organisations. Central to this process is the Global Process Owner (GPO), a pivotal role that bridges strategy and execution, ensuring that transformations are not only well-designed but also effectively implemented across complex, multi-functional landscapes. This session will explore best practices for GPOs to lead in adapting processes, integrating technology and managing the human side of change.

·       Leverage the GPO role to drive transformation for long-term success

·       Understand your role as a leader in implementing change management strategies and the impact it can have on your team

·       Set realistic metrics to measure and track change and the wider impact on the business