·       Re-evaluate the Business Solutions Organisation to redefine the future operating model

·       Reposition with a new value proposition to drive long-term success

·       Organisational design for the future: Shared Services vs Centre of Excellence vs GBS vs. Strategic Business Partner

·       Sharing key lessons learned in leading large scale transformation programmes

Today, shared services value is measured in cost, efficiency and productivity. In the near future, progressive companies will redefine value through intelligence, insights and strategic partnering. Join this session to hear what that would look like:

·       How value creation has evolved in the past decade and what are the key trends for the next 10 years?

·       Stepping beyond the term of “value-add” activities to understand what you can be doing to support your SSO and the wider organisation

·       Stepping up the play through intelligence and insights: how important is that and what are the key steps to move towards this direction?

·       Driving innovation around data, process and systems for greater value creation