In this session, we will hear practical experiences from Jana on how the eBay finance shared services achieves 95% e-invoicing rate, 70% touchless rate in AP invoicing and 97% automated journals in R2R. We will also explore the practical questions such as how to ensure compliance and control when you have touchless processes.

·       What does it take to achieve end-to-end touchless finance workflow while maintaining compliance and control?

·       Implementing automation and AI tools to handle mismatched invoices, managing e-invoicing portals and automating exception handling

·       Developing effective performance metrics for processes involving diverse procurement categories and global invoicing nuance

The structure and responsibilities of GPO models are set up differently in different organisations to meet their business goals and maturity levels. Over the years there have been many debates around if there’s a perfect model, which eventually boils down to what a GPO should own and how GPOs and operations teams come together to drive maximum business value. Join this GPO debate where we invite GPO leaders with different models to share the advantages and the challenges with each set up.

·       Pro: Sharing the benefits and business cases where GPOs have operational responsibilities

·       Con: Why should we have clear roles, responsibilities and ownership between GPOs and operations?

·       How can GPOs and Operations team work together in each scenario to drive maximum business value?