Joan Torres González

Vice President, Business Operations Leader EMEA IBM Consulting

Joan spearheads IBM's initiative to revolutionize process management through the strategic integration of an augmented digital workforce. With over two and a half decades of multifaceted experience across various industries and global markets, Joan leverages his extensive expertise in transformation and operations to drive exceptional business outcomes. His mission is to position IBM at the forefront of the industry, utilizing human-machine collaborations to significantly boost productivity and unlock unparalleled business value. As a visionary leader with an unwavering commitment to purpose, Joan continues to steer IBM towards unprecedented success in the realm of Hybrid digital workforce management.

Conference Day Two: May 21st, 2025

2:30 PM G6 Digital Debate: GBS Dragon's Den

There's no argument that business process outsourcers have been instrumental in creating the global business services industry. Yet is their value proposition fit for purpose in today's rapidly evolving business context?  This year we're taking a different spin on the famous G6, pitting some of our leading business services providers against GBS leaders in the effort to gauge how their offerings have evolved, and what value they provide. In rapid-fire fashion, a select group of BPO leaders will pitch their current propositions our feistiest, most opinionated leaders. Can the providers be differentiated? Are their services constructs agile? Is implementation of AI a method to cut their costs, or a game-changer for their clients?

Check out the incredible speaker line-up to see who will be joining Joan Torres.

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