Driving efficient and scalable processes is often the first step and a top priority for shared services leaders, but the path towards standardisation and automation is fraught with challenges. This session focuses on practical strategies to overcome these hurdles, ensuring that your process infrastructure, systems, and tools are fit to support an evolving service delivery model.

·       Balancing complexity and standardisation: Discover how to harmonise processes that conform to global standards while accommodating unique needs

·       Defining and communicating “Gold Standards” across your organisation

·       Choosing the right method and tools for process standardisation and automation

·       Addressing automation challenges: Explore why automation may not yield the expected results even with standardised processes