Expanding shared services scope is a priority for many GBS leaders to drive maturity and value-add. Yet identifying the right scope and services and implementing that is not an easy task. This panel gathers the most experienced leaders in the space to share key learnings and insights: 

·       Assessing the readiness from the current GBS model and processes

·       Understanding the business priorities to align the new services scope

·       Communicating and strategizing the scope expansion effectively for successful delivery

Today, shared services value is measured in cost, efficiency and productivity. In the near future, progressive companies will redefine value through intelligence, insights and strategic partnering. Join this session to hear what that would look like:

·       How value creation has evolved in the past decade and what are the key trends for the next 10 years?

·       Stepping beyond the term of “value-add” activities to understand what you can be doing to support your SSO and the wider organisation

·       Stepping up the play through intelligence and insights: how important is that and what are the key steps to move towards this direction?

·       Driving innovation around data, process and systems for greater value creation