Many GBS organisations have integrated a wide variety of functions and processes, yet it’s not easy to bring everything together with an integrated approach. This session will share a very interesting approach of driving service diversification, process innovation and integration by bringing GBS and IT functions together. 

·       Increase focus on effectiveness and efficiency by bringing GBS and IT together

·       Accelerate digital transformation, common prioritization on software solutions and process optimisation with an integrated approach

·       Creating a strong service excellence brand whilst expanding beyond finance into HR, IT and other business-related services

·       Sharing key insights and lessons learned from the Fresenius Kabi and paving the road ahead