Change management is a critical strategy in shared services, BPO and GBS organisations, yet it is often considered one of the hardest challenges. This deep-dive masterclass gathers a group of experienced executives that have successfully led their shared services through change, and they are ready to have a candid and honest dialogue around the key challenges, obstacles and hard decisions you have to make to lead through these important change programmes. It’s in-depth, insightful and packed with knowledge and real-life experiences from the speaker panel.

·       There is no cookbook for change management. It’s situational but intentional – Sharing different scenarios of when change took place and how those changes are managed

·       Change should be something taken together, not imparted – Bringing people on the journey with you

·       Making hard yet necessary decisions: What are these hard decisions and how can we make them easier? 

·       To be able to walk the walk with clear alignment and communications: What could happen when communications fall apart?