EUROPE’S NO.1 SHARED SERVICES & GBS EVENT
Manoj Kalra heads Group Business Services at Royal DSM, a Dutch multinational leader in nutrition, health, and sustainable living. He has over two decades of experience in helming Global Capability Centres (GCCs) at world-class organizations. Manoj has a proven track record of building high performance teams, defining strategy, and managing operations in large, global, matrixed environments. Passionate about leveraging cutting-edge technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA), he drives strategic value creation for businesses. Manoj serves on the global advisory board of SSON, the world’s largest Shared Services and Outsourcing Network. A thought leader in the shared services sector, his views and articles are often sought-after and published in leading business publications. Prior to his current role at Royal DSM, Manoj worked with McKinsey & Co in various leadership capacities across the Firm’s locations in Poland, the Philippines and India. He was part of the worldwide leadership team that oversaw the functioning of McKinsey’s GICs all over the world. Earlier in his career, he worked with Lehman Brothers, Reuters, Agilent Technologies, Crompton Greeves and ITI (Indian Telephone Industries). Manoj is a qualified chartered accountant and is based out of Hyderabad, India where he resides with his family. He is a certified SCUBA diver and enjoys running, reading and movies.
Pre-Conference Workshops: May 22nd, 2023
8:30 AM Leveraging Performance Management and KPI Metrics to Improve GBS Decision Making
Driving strong performance management in GBS is not only a critical element for service delivery but also a great tool to drive your GBS strategy forward. There can also be plenty of pitfalls along the way to building a strong equity for the GBS organization. This is an in-depth discussion around these key areas focusing on:
· Understanding how to select and run the KPIs: what are the criteria for selecting the right KPIs and how do you implement them?
· What are the best practices in leveraging technologies for performance tracking and reporting
· How to leverage performance management and key KPIs to drive end-to-end transformation
· How to take the user experience into consideration throughout this whole journey
· How to drive decision-making using metrics: identifying where the problems are and driving the right decisions to fix them.
Conference Day Two: May 23rd, 2023
2:30 PM The Results Are In! Receive SSON Analytics Benchmarking Results from the Top 20 Most Admired SSOs in the World...
How are Top 20 Shared Services benchmarking their performance? SSON Research & Analytics presents some of the 2022 Top 20 Performance Metrics that set leading SSOs apart, and invite two of this year’s Top 20 – Frank Schüler, MD of Global Service Center at DHL Global Forwarding Freight and Manoj Kalra, SVP and Head of GBS at DSM – to share strategies that drive their performance benchmarks. Find out what “good” looks like and how to push your own SSO up the value curve. You will also find out how you can tap this aggregated data, key early journey compass-setting tips, and how to manage data collection as you mature.
Check out the incredible speaker line-up to see who will be joining Manoj.
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