Marcin Dębowski leads PPG Global Business Services in Poland, supporting PPG (the largest coatings company in the world) across EMEA region in fields of: Customer Service, Logistics, IT, Data Management, Marketing, Procurement and more. Marcin has a good track record in Shared Service environments, including prior assignments in Energy and IT industries. He was building and transforming global expertise teams, with a focus on front line customer support, project management and service management. For the sizeable period was advocating Customer Experience and Customer Journeys, often presenting these ideas during various industry forums and conferences across the globe. Creator of an innovative, next generation customer support solutions under Customer Experience Centre umbrella, focusing on highest quality of service delivered by talented people mixed with digital technologies.
· Explore brand new services we can offer to support company growth
· What can we do with the data and information we have collected?
· Can we predict the business requirement and get ahead of them?
· What does it take for GBS to become truly customer-centric?
Check out the incredible speaker line-up to see who will be joining Marcin.
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