Matt has over a decade of operational management experience across both public and private sectors with national and international assignments. Matt began his career in the manufacturing sector for Proctor and Gamble before moving into the Civil Service to manage enforcement operations for Border Force and HMRC across South East England. Matt then returned to the private sector to head up EU rapid improvement teams within Amazon's logistics business, specialising in process engineering and embedding Lean principles into operational routines. Matt then moved into food manufacturing to head up UK operations for a leading provider to all major high street retailers. Matt returned to Amazon to deliver technology upgrades across their EU fleet encompassing first, middle and final mile operations before moving into Ocado Logistics to lead the digital transformation of people operations and its impact on its ~20,000 users.
Organisations are under pressure to globalise, cut costs and drive efficiency, with a shared services model creating a unique opportunity to hit these goals. When dealing with people, however, it is critical to maintain the focus on employee experience. This panel discussion will explore how to implement an employee first approach whilst leveraging AI for automation and expanding into Global Business Services (GBS).
· Transition from a traditional model to an employee-first approach to drive employee satisfaction
· Leverage AI to automate routine tasks and allow HR to focus on more strategic roles
· Discover how to expand HR shared services into a GBS model to streamline operations
Check out the incredible speaker line-up to see who will be joining Matt.
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