Mihaela Cretu

Director, Global Shared Services Puratos

Experienced executive in Shared Services, Global Business Services and Business Process Outsourcing. 30 plus years in all areas of business services and last five years in Business Process Outsourcing with Puratos Group. Broad experience in leading strategic transformation and operational execution globally. Passioned about driving digitalization in GBS while focusing on customer and stakeholder experience, and operational excellence. Specialities: Shared Services Strategy, sourcing strategies. Change management. Process re-engineering. General Management. B2B manufacturing sector.

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

10:30 AM Panel Discussion: Standardising P2P Systems and Processes to Drive Transparency and Efficiency

·       Examining how standardisation can be the key to success in driving transparency and efficiency

·       Finding the right balance between processes that conform to standardisation measures and those that require more complex and individualised processes

·       Exploring Steps involved to achieve an effective alignment of implemented standardisation across different business entities

·       Introducing achievable and measurable KPIs and other performance measures to be implemented to drive standardisation 

Check out the incredible speaker line-up to see who will be joining Mihaela.

Download The Latest Agenda

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