In this session, SSON Research & Analytics will present the key trends from our 2025 Global State of the Industry report. We'll delve into critical topics such as the role of Global Business Services (GBS) as a talent hub, balancing the cost-value equation and the impact of automation and analytics. Additionally, we'll explore strategic location choices and the overall state of business services. Join us as we provide insights into these pivotal areas and discuss how we can elevate the industry to the next level.

Ever wondered how your SSO/GBS performance stacks up against the best? In this interactive session, you’ll select the metrics that matter most to you, and we'll reveal live benchmarking results from three powerful datasets: your peers, the Top 20 Most Admired SSOs, and the World's Best GBS finalists.

Hear from award-winning leaders who will unpack the results, share their own performance metrics, and reveal the tactics that propelled them to the top. This isn’t just a data dive—it's a behind-the-scenes look at what it takes to be the best and a sneak peek into the insights you can unlock with SSON R&A.

Walk away with fresh data, winning strategies, and an edge in your SSO/GBS journey. Don’t miss this!