Nicoleta has an experience of over 16 years in BPO/SSC market in multiple fields, such as HR, Finance, IT and Banking. She is in charge of the company’s strategy, global strategic projects coordination, performance monitoring focused on generating value to the business by implementing proper cost excellence culture within the organization. Also, Nicoleta is market intelligence lead having the mission to capture market competitiveness insights and predict business risks. Nicoleta graduated the Academy of Economic Studies, Romanian American University with a Law certification and during her career followed business courses at Harvard Business School, Stanford Business School and she is Executive Master Black Belt certified.
There are so many things to consider when setting up an SSC/GBS organisation from scratch and many could go wrong, resulting in delays and increased cost. In this session, learn from experienced SSO leaders about their top tips and tricks to get SSO launch right:
· How to decide which operating model is right for you
· Understanding key drivers – what is the catalyst for business services?
· Linking location strategy to your long-term goals
· Process consolidation before vs after transit: Pros and cons
Check out the incredible speaker line-up to see who will be joining Nicoleta.
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