Nicoleta has an experience of over 16 years in BPO/SSC market in multiple fields, such as HR, Finance, IT and Banking. She is in charge of the company’s strategy, global strategic projects coordination, performance monitoring focused on generating value to the business by implementing proper cost excellence culture within the organization. Also, Nicoleta is market intelligence lead having the mission to capture market competitiveness insights and predict business risks. Nicoleta graduated the Academy of Economic Studies, Romanian American University with a Law certification and during her career followed business courses at Harvard Business School, Stanford Business School and she is Executive Master Black Belt certified.
Societe Generale Global Solution Centre has been maturing its operating model in the past decade and has gone through different expansion and transformation stages including Lean Six Sigma and Robotics. Instead of continuing to expand, the company has decided to venture into new ways of delivering strategic business value by developing capabilities.
· Building capabilities focusing on delivering business value
· Sharing examples on moving from transactional shared services to value-added centre focusing on building solutions
· Moving from back-office centre to a consulting and advisory captive to drive partnership and value
Check out the incredible speaker line-up to see who will be joining Nicoleta.
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