Re-inventing operations is a key strategic imperative for many organisations. Intelligent Operations provides a framework and methodology to re-invent operations by assessing the maturity and understanding the capabilities that drive the maturity. This is important to realise 360-degree value (efficiency, experience and effectiveness). Our session’s objective is to share our experience of driving similar journeys across clients and also understand and share learnings from our panel member’s own transformation journey. 

Many organisations have introduced automation and intelligent tools. Yet the next step is to have an integrated approach to combine the powers of these technological tools to drive greater business value. This session will showcase a framework for doing this and explain how the approach can deliver maximum value.

·       The importance of strong governance and how to build that from the get-go

·       Mapping out organisational end-to-end process to define the landscape and establish process ownership

·       Establish process ownership

·       Leveraging automation to drive efficiency