Societe Generale Global Solution Centre has been maturing its operating model in the past decade and has gone through different expansion and transformation stages including Lean Six Sigma and Robotics. Instead of continuing to expand, the company has decided to venture into new ways of delivering strategic business value by developing capabilities.

·       Building capabilities focusing on delivering business value

·       Sharing examples on moving from transactional shared services to value-added centre focusing on building solutions

·       Moving from back-office centre to a consulting and advisory captive to drive partnership and value