Pietro brings 20+ years of experience in finance across multiple industries. He is currently the EMEA - Americas Director Shared Services Operations for Stanley Black and Decker, a Fortune 500 American manufacturer of industrial tools and household hardware. He leads a global team of highly engaged performance and improvement-driven individuals that provide business support for controllership and accounting activities from global centers located in Colombia, Brazil, Poland and India. Additionally, he is responsible for co-managing the business process outsourcing (BPO) relationship ensuring solid performance and execution. Previously, Pietro served as Integration Manager for the EMEA Market and PTP EMEA Manager. Pietro resides in South of Italy, with his Colombian wife. Pietro is a graduate of Bocconi University (Milan) in Business and Law Administration. During free time Pietro likes travelling and practicing Tai Chi.
BPO and Outsourcing Partners have been a critical part of the Shared Services and GBS ecosystem. There are many factors to consider when it comes to choosing the right partners and models and the experiences are often mixed. This session will look to share experiences and explore new ways of driving transformational outcomes from your BPO partnerships:
· Understanding the business objectives and selecting the right service delivery model accordingly
· Examining the systems, processes and data required to make sure they are fit for purpose
· How to leverage BPO partners to drive end-to-end process efficiency
· How do you expand into cutting-edge services around big data, analytics and other innovative solutions?
· Developing and shaping centres of excellence to build capabilities
Check out the incredible speaker line-up to see who will be joining Pietro.
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