Expanding shared services scope is a priority for many GBS leaders to drive maturity and value-add. Yet identifying the right scope and services and implementing that is not an easy task. This panel gathers the most experienced leaders in the space to share key learnings and insights: 

·       Assessing the readiness from the current GBS model and processes

·       Understanding the business priorities to align the new services scope

·       Communicating and strategizing the scope expansion effectively for successful delivery