Rachel Oosterwijk

Head of Service Management GBS Swarovski

Rachel Oosterwijk is a seasoned professional with 20+ years of experience in FMCG, Apparel, and Jewelry. Currently, she serves as the Head of GBS Service Management at Swarovski Crystal Group. Rachel has a strong background in Order-to-Cash processes, global project management, and system improvements. Fluent in four languages, she is known for her technical mastery and communication skills. Rachel has successfully led various global initiatives, including the implementation of SAP systems and the development of performance management frameworks. Her dedication to customer excellence and continuous improvement is evident throughout her career.


SSOWOMEN LEADERSHIP DAY: May 19th, 2025

2:15 PM UNCONSCIOUS BIAS, VULNERABILITY & AUTHENTICITY: BRING YOURSELF TO THE TABLE

This session is designed to explore key challenges and changes faced by women leaders around unconscious bias, imposter syndrome, intersectionality and leadership. You will hear key insights on how to recognise and address them.

·       Why the traditional authority/command led leadership no longer works today

·       How to get out of our own way and overcome self-limiting beliefs

·       How is intersectionality addressing the DEI and leadership challenge?

·       How do we keep our individuality even when it does not seem to fit the traditional corporate style?

·       Learning from failed experiences to expand ourselves as leaders

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

12:10 PM PANEL DISCUSSION: MAXIMISING THE GPO IMPACT TO STREAMLINE PROCESSES AND PREVENT CASH LEAKAGE

Achieving end-to-end process efficiency requires a deep understanding of the impact across the Order to Cash (O2C) cycle and identifying reasons for underperformance. This panel will explore how to transform the GPO role from an operational focus to strategic leadership, aiming to identify and prevent revenue loss both internally and externally. 

•          Leverage insights from process mining tools to continuously integrate improvements into the organisations GPO framework

•          Discover the importance of a holistic view of your organisation’s processes in identifying areas of lost revenue

•          Uncover best practices for developing policy and process frameworks that ensure sustained cash flow improvements

Check out the incredible speaker line-up to see who will be joining Rachel.

Download The Latest Agenda