SSON R&A studies report that more than 51% of GBS-enabled organisations are looking at location changes and additions. With the ongoing geopolitical tension in different parts of the globe and facing an uncertain economic outlook, location again becomes a contentious area for discussion. In addition to looking at optimising delivery models, risk exposure is becoming an increasingly important factor. This session will look to share the leaders view on the following:

·       How are organisations reshaping their location strategy with their delivery models? Should companies centralise operations in a single location, establish a hub-and-spoke model, or decentralise globally?

·       How well are we doing in balancing proximity, talent pool and cost effectiveness with a cohesive onshore, offshore and nearshore strategy? Sharing stories and models that have worked well for us

·       How are we mitigating delivery exposure taking into consideration the rising geopolitical risks