Roxana Cucu

Global Process Owner Collections & Customer Experience |Global Service Meta

Roxana is the GPO for Collections & Customer Experience at Meta, working to drive the success of the long term Transformation Strategy. Acting as a Visionary Architect, she is focused on process engineering, experimentation and cutting edge technology deployment. With a background in driving Order to Cash projects at Apple and outsourcing operational and management consultancy roles at Genpact, Roxana brings 15+ years of domain experience. She is a passionate advocate for change and community building.


Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

12:10 PM PANEL DISCUSSION: MAXIMISING THE GPO IMPACT TO STREAMLINE PROCESSES AND PREVENT CASH LEAKAGE

Achieving end-to-end process efficiency requires a deep understanding of the impact across the Order to Cash (O2C) cycle and identifying reasons for underperformance. This panel will explore how to transform the GPO role from an operational focus to strategic leadership, aiming to identify and prevent revenue loss both internally and externally. 

•          Leverage insights from process mining tools to continuously integrate improvements into the organisations GPO framework

•          Discover the importance of a holistic view of your organisation’s processes in identifying areas of lost revenue

•          Uncover best practices for developing policy and process frameworks that ensure sustained cash flow improvements

Check out the incredible speaker line-up to see who will be joining Roxana.

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