Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Gold and Silver pass holders only.

With the ongoing cost pressure and ever-changing market dynamics, further exacerbated by the pandemic, GBS organizations need to create new capabilities and drive a disruptive digital-first agenda, to accelerate business transformation in operations. Manoj Nair, along with his esteemed panel will discuss key trends being seen that could disrupt and transform the future state of GBS.

• Hybrid and distributed ways of working are here to stay. How do organizations adapt to this new model while continuing to deliver on the promises of productivity and customer experience

• The need to redesign processes and operating models to enable a digital-first, automation-first approach to deliver GBS transformation at scale

• GBS organizations as beachheads that will drive effectiveness and experience transformation beyond efficiency and how will the GBS of the future look like 5 years from now and what can organizations do today to be future-ready