Despite being on the top of the agenda for many GBS transformations, even the most experienced GBS leaders argue that we are far from achieving true end-to-end processes. This panel debate will explore the realities of end-to-end processes, sharing the views from the most experienced leaders on what a true end-to-end process looks like, how can we close the gaps towards building a truly end-to-end organisation?

·       What do true end-to-end processes look like in GBS organisations?

·       Where do organisations struggle the most in creating seamless workflows?

·       How can GBS influence the wider enterprise to reduce the unnecessary workflow?

·       How can technologies like AI, RPA and ERP systems help bridge process gaps?

·       What roles do people, culture and governance play in achieving true process integration?

There's no argument that business process outsourcers have been instrumental in creating the global business services industry. Yet is their value proposition fit for purpose in today's rapidly evolving business context?  This year we're taking a different spin on the famous G6, pitting some of our leading business services providers against GBS leaders in the effort to gauge how their offerings have evolved, and what value they provide. In rapid-fire fashion, a select group of BPO leaders will pitch their current propositions our feistiest, most opinionated leaders. Can the providers be differentiated? Are their services constructs agile? Is implementation of AI a method to cut their costs, or a game-changer for their clients?