With more and more GBS organisations accelerating their digital transformation, having a systematic approach in driving AI-enabled digital transformation is imperative to be future-proof. Join this workshop to hear the best practices in building towards a truly AI and digital enabled GBS operation.

·       Sharing best approaches in adopting emerging technologies such as agentic AI, Small Language Models (SLMs), and predictive analytics – systematically

·       Streamline workflows, optimise resource allocation, and facilitate real-time decision-making

·       Exploring different ways of converging digital technologies and AI into existing GBS structures, processes, and systems

·       Fostering a culture of continuous improvement and transformation within GBS