Shahd Azzawi is a distinguished Chief Finance and Transformation Officer with over 20 years of experience leading large-scale business transformation initiatives across multiple industries. Renowned for driving operational excellence and optimising business processes, Shahd is committed to fostering a culture of innovation and continuous improvement. Her extensive expertise in digital transformation, including the integration of Robotic Process Automation (RPA) and advanced automation solutions, enables her to collaborate effectively with executive leadership, realign organisational strategies, enhance operational efficiency, and elevate customer experiences, ensuring sustainable growth and long-term success. With a proven ability to lead cross-functional teams and manage complex change programmes, Shahd combines strategic acumen with executional precision to deliver impactful business outcomes. Her deep industry knowledge, coupled with a forward-thinking approach to leveraging RPA and automation technologies, consistently positions organisations to thrive in an increasingly competitive and rapidly evolving business landscape.
This case study will share Mundipharma’s transformative journey moving away from their onshore captive model towards a BPO model. This transformation has not only delivered efficiency and agility but also shifted perceptions, driving a more profound business and operating model change. Join us for key learnings from this journey, including:
· Redefining the future operating model and enabling new ways of thinking through shared services transformation. How did we drive this at Mundipharma?
· Sharing the innovative “Lift and Align” transition approach to drastically reduce transition cycles
· Building a template of process and ensuring alignment with a robust governance framework
· Exploring innovation to develop and improve the ways of working around the engagement and interaction model
· What are the key lessons from working with BPO providers
· Leveraging FSSC as a launchpad to extend new ways of working to the wider business
Check out the incredible speaker line-up to see who will be joining Shahd.
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