Steve Rudderham

Head of Global Business Services Carrier

Results-oriented Global Operations Executive with 20 years of experience in developing and leading high performing teams, on the ground, in Europe, USA, India, and Latin America. Skilled at creating and executing transformational strategies that drive revenue growth, operational efficiencies and maximize employee engagement across multi-site operations. Achieved quality, productivity, and customer service excellence, enabled by digital transformation. Self-motivated thought leader with excellent business acumen, relationship building and communication skills. Proven success in executing both growth and cost initiatives. Extensive Six Sigma experience transformed into passionate focus on a metrics driven culture in operations. 

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

8:00 AM Workshop A1 CAPITALISING ON THE GBS OPPORTUNITY: AN EARLY-STAGE PRIMER

Early stage GBS organisations look to benefit from leveraging partners. Initial work is often about what to source, where to source it, what operating model to pick and how to staff all of this. In the complex world of advisors and consultants, finding the right advisor can help support the lifecycle while one builds this capability themselves. BPO firms can help accelerate the adoption of the GBS model by providing the ‘kick off expertise’ to enable and accelerate capabilities and savings. 

Conference Day Two: May 21st, 2025

8:25 AM Monday Highlights from the Chair

Conference Day Three & Post-Conference Masterclasses: May 22nd, 2025

1:10 PM Conference Wrap up by the Chair

 

What a week. As we wave goodbye with new ideas, insights and relationships we have built throughout the week, we look forward to hearing great stories on how you’ve carried out these strategies for the rest of the year. See you again in 2023! 

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda

In Partnership With :

Shared Services

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

Iqpc Icon

©2025 IQPC. All rights reserved.