NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Steve Rudderham

SVP - GBS Leader Ecolab

Results-oriented Global Operations Executive with 20 years of experience in developing and leading high performing teams, on the ground, in Europe, USA, India, and Latin America. Skilled at creating and executing transformational strategies that drive revenue growth, operational efficiencies and maximize employee engagement across multi-site operations. Achieved quality, productivity, and customer service excellence, enabled by digital transformation. Self-motivated thought leader with excellent business acumen, relationship building and communication skills. Proven success in executing both growth and cost initiatives. Extensive Six Sigma experience transformed into passionate focus on a metrics driven culture in operations.

Conference Day Two: May 20th, 2026

3:20 PM TOP 20 MOST ADMIRED SHARED SERVICES: OPTIMIZING PERFORMANCE WITH TRUSTED INDUSTRY BENCHMARKS

SSON Research & Analytics provides the benchmark metrics that guide top-performing SSO/GBS. This session will introduce two of the "Top 20 Most Admired SSO" list and explain how they make decisions based on industry benchmarks. We will also showcase some of the "Top 20" aggregated metrics hosted in SSON's Research & Analytics platform and explain how they are being used day-to-day.

Barbara Hodge, Analyst, SSON Research & Analytics

Steve Rudderham, SVP, GBS, Ecolab – a Top 20 GBS

Check out the incredible speaker line-up to see who will be joining Steve.

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