This workshop is designed to provide a comprehensive framework for achieving service and operational excellence for finance shared services through tangible metrics and collective benchmarking insights.

·       Understand how KPIs can be used to monitor the efficiency of shared services functions like billing, payroll and accounts payable/receivable

·       Defining the Key Financial Process KPIs

·       How to leverage the billing cycle metrics for P2P & O2C drive positive impact on cash flow and level up process automation?

·       R2R metrics: Time to Close (monthly, quarterly, annually)

·       How are we leveraging these metrics for strategy and digital transformation?

·       What are typical benchmarks in the industry?

Despite being on the top of the agenda for many GBS transformations, even the most experienced GBS leaders argue that we are far from achieving true end-to-end processes. This panel debate will explore the realities of end-to-end processes, sharing the views from the most experienced leaders on what a true end-to-end process looks like, how can we close the gaps towards building a truly end-to-end organisation?

·       What do true end-to-end processes look like in GBS organisations?

·       Where do organisations struggle the most in creating seamless workflows?

·       How can GBS influence the wider enterprise to reduce the unnecessary workflow?

·       How can technologies like AI, RPA and ERP systems help bridge process gaps?

·       What roles do people, culture and governance play in achieving true process integration?