Despite being on the top of the agenda for many GBS transformations, even the most experienced GBS leaders argue that we are far from achieving true end-to-end processes. This panel debate will explore the realities of end-to-end processes, sharing the views from the most experienced leaders on what a true end-to-end process looks like, how can we close the gaps towards building a truly end-to-end organisation?

·       What do true end-to-end processes look like in GBS organisations?

·       Where do organisations struggle the most in creating seamless workflows?

·       How can GBS influence the wider enterprise to reduce the unnecessary workflow?

·       How can technologies like AI, RPA and ERP systems help bridge process gaps?

·       What roles do people, culture and governance play in achieving true process integration?