Timo Romero Soria

Vice President HR Hire to Retire Business Steering & Development Deutsche Telekom Services Europe

Passionate about continuous development and service improvement, I have dedicated several years to the finance and controlling sector, driving transformation initiatives. In recent years, I had the opportunity to take responsibility for groupwide travel management and the business steering and development of DT's HTR services, including the process management. In my current role, I channel my enthusiasm for continuous improvement and company development at Deutsche Telekom's shared services. In my current role I am responsible for analytics, process management, and enterprise data management for the HR & Finance Service environment of Deutsche Telekom Group, committed to enhancing efficiency and strategic growth.

Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025

12:10 PM CASE STUDY: SHIFTING TOWARDS A VALUE-BASED, CUSTOMER-CENTRIC GBS MODEL

As GBS offerings continue to expand and evolve, the customer engagement model needs to shift towards driving value for customers, requiring GBS organisations to fundamentally rethink their customer engagement models. Join this case study to hear key steps towards this paradigm shift:

·       Rethinking the customer management model with a focus on solution and value delivery

·       What are the best ways to structure a customer engagement network?

·       Leverage the service management platform to drive customer centricity

·       How are we measuring the success of customer management?

·       How is this evolving the GBS operating model?

Check out the incredible speaker line-up to see who will be joining Timo Romero.

Download The Latest Agenda