The transformation journey at Nokia GBS has been monumental, marked by a significant expansion of scope, the redesign of the entire service portfolio with a completely different charging model, whilst building relationships with 11 main stakeholder groups across 7-8 global entities. This shift required significant efforts to address customer pain points, enhance engagement and rebuild trust. Join this unique conversation to not only discover how GBS tackled these challenges but also to hear directly from their customers about their experiences:

·       How GBS focused on building transparency, portfolio management and a consumption-based approach to meet internal customer expectations

·       Exploring how consistent listening, acting on feedback and collaborative problem-solving became the cornerstone of change management

·       Building trust and expanding scope: two-way dialogue on winning confidence from the stakeholders