Yousaf Mian

Director, Shared Services Transformation Programme Mundipharma

Yousaf Mian is a distinguished Finance and Change Management professional with over 16 years of experience in leading complex, large-scale finance transformation programmes. As one of the founders of InSYt Global Solutions, Yousaf has specialised expertise in the development and execution of Target Operating Models (TOM), Global Business Services (GBS), and Shared Service Centre (SSC) strategies, consistently driving operational excellence and aligning finance functions with strategic business objectives. His tenure as Finance Transformation Director at MundiPharma GBS highlights his capability to lead cross-functional teams, delivering transformative programmes that resulted in a 30% reduction in operating expenditure and achieving top-quartile performance in 80% of the finance function. Yousaf’s extensive client portfolio includes industry leaders such as KPMG, Maersk, ITV, IHS Towers, Zurich Insurance, and HSBC. He is widely recognised for his strategic acumen, project management proficiency, and exemplary leadership in optimising finance operations.

Conference Day Three & Post-Conference Masterclasses: May 22nd, 2025

11:30 AM SHARED SERVICES ENABLING A NEW TARGET OPERATING MODEL: KEY LEARNINGS FROM MUNDIPHARMA’S CAPTIVE TO BPO TRANSFORMATION JOURNEY AND THEIR INNOVATIVE APPROACH

This case study will share Mundipharma’s transformative journey moving away from their onshore captive model towards a BPO model.  This transformation has not only delivered efficiency and agility but also shifted perceptions, driving a more profound business and operating model change. Join us for key learnings from this journey, including:  

·       Redefining the future operating model and enabling new ways of thinking through shared services transformation. How did we drive this at Mundipharma?

·       Sharing the innovative “Lift and Align” transition approach to drastically reduce transition cycles

·       Building a template of process and ensuring alignment with a robust governance framework

·       Exploring innovation to develop and improve the ways of working around the engagement and interaction model

·       What are the key lessons from working with BPO providers

·       Leveraging FSSC as a launchpad to extend new ways of working to the wider business

Check out the incredible speaker line-up to see who will be joining Yousaf.

Download The Latest Agenda