There are so many things to consider when setting up an SSC/ GBS organisation from scratch and many could go wrong - resultingin delays and increased cost. In this session, learn from experienced SSO leaders about their top tips and tricks to get SSO launch right:

·       How to decide which operating model is right for you

·       Understanding key drivers – what is the catalyst for business services?

·       Linking location strategy to your long-term goals

·       Process consolidation before vs after transit: Pros and Cons

As GBS and Shared Services repositioning for business change, another big agenda is repositioning their employee value propositions to be able to respond to the fast-changing marketplace, to create collaborative and

innovative culture especially when the new generation workforce is coming to play. Join this masterclass to hear from the experienced panel sharing insights, experiences and practical tips on these topics:

·       Driving a new value proposition for the current and future workforce

·       What are the practical tips on recruitment and talent retention

·       Redefining leadership to support workforce transformation

·       Looking at unconventional recruitment channels and enhanced training and development to create the leaders of tomorrow