The Split Plenary Stage

The Split Plenary Stage at SSOW Europe

SSOW Europe

Scaling Your GBS

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SSOW Europe's goal remains to support leaders and practitioners at every stage of the maturity curve. In 2025, tracking progress along that curve becomes a more explicit feature of the conference, providing each of our core personas with a personalised content and event journey that can provide the best benchmarking and connect them with the right partners from within our vendor ecosystem.

For those who are still scaling their operations, the SSOW Europe agenda offers an opportunity to redefine their approach to delivering genuine service excellence whilst hitting all the performance metrics.

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Featured Speakers on The Split Plenary Stage

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Featured Case Studies

THE NOKIA GBS TRANSFORMATION: SPEED OF EXPANSION, DEPTH OF SERVICES AND A LASER FOCUS ON LEADING CHANGE

The transformation journey at Nokia GBS has been monumental, marked by a significant expansion of scope, the redesign of the entire service portfolio with a completely different charging model, whilst building relationships with 11 main stakeholder groups across 7-8 global entities. This shift required significant efforts to address customer pain points, enhance engagement and rebuild trust.

• How GBS focused on building transparency, portfolio management and a consumption-based approach to meet internal customer expectations
• Exploring how consistent listening, acting on feedback and collaborative problem-solving became the cornerstone of change management
• Building trust and expanding scope: two-way dialogue on winning confidence from the stakeholders

Jonathan Chamberlain, Head of Business Operations, Nokia Business Services

AN UNCONVENTIONAL CASE STUDY: DELIVERING VALUE THROUGH INNOVATION AT NATIXIS IN PORTUGAL

The story begins with the name: Natixis in Portugal is not a traditional shared services delivery centre, but a key part of the Natixis Group (as an innovation hub). This distinction is critical for Etienne and his team.

• Delivering tangible and measurable value through innovation, actionable AI and advanced technologies
• Building trust with a transparent, visualised set of Finance, HR, and Delivery KPIs
• Identifying where we fall short as an extended team and exploring strategies to overcome these challenges
• Pinpointing areas where we can further advance our maturity

Etienne Huret, CEO, Natixis in Portugal

CASE STUDY: A UNIQUE FINANCE OPERATING MODEL & TRANSFORMATION APPROACH – FROM DECENTRALISED TO OPTIMISED OPERATIONS

This session will explore the unique finance operations model at Adecco Group, detailing their recent transformation strategy and their key approach to achieving a unified end-to-end global finance ecosystem.

• Sharing Adecco’s unique finance operating model with a full end-to-end finance operations structure, accountability and a process-centric approach
• Sharing the three-phased finance transformation journey: 1) Building a Target Operating Model (TOM) 2) Setting up captive shared services from scratch 3)
• Laying the technology foundation
• Highlighting the key enablers and success factors for shared services transformation
• Refining the future operating and governance model - moving from project mode to BAU

Nathaniel Eaton, SVP Finance Operations, Adecco Group

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Key Themes

Key Themes on Our Split-Plenary Stage