Working Together Towards Diversity, Equity and Inclusion: How DE&I Will Enable And Accelerate Your GBS Path to Best in Class

GBS organisations can play a pivotal role in the DE&I agenda of a company, and significantly contribute to performance. The global nature of GBS naturally lends itself to diversity, but does your GBS reflect diversity at all levels of the organisation? Do you have an equitable and inclusive culture? Is this holding you back from becoming best in class?

This year at SSOW Europe, we have not just one, but TWO fantastic opportunities for leaders who seek to network and explore deeper conversations on the benefits of and methods to cultivate DE&I in GBS organisations. A first for SSOW, we are excited to launch a session which will focus on DE&I within GBS organisations, aimed at all GBS colleagues, regardless of age, experience, background or gender. The more diverse the better!

In addition, we will host a networking breakfast aimed at fostering stronger connections between female GBS colleagues, providing an environment to share, learn and inspire. 

23rd May 7:45am – 8:45am

SSOWomen Breakfast Networking and Roundtables Discussion: Sharing stories of success, challenges, and the importance of community.

24th May 2:00pm – 4:30pm

The power of diversity, equity and inclusion in becoming best in class GBS - our collective ambition

·       How we define diversity in GBS

·       How GBS can lead the DE&I agenda in your company

·       Working together Towards Equality: Building Allies and Partnerships with internal and external stakeholders

·       Cultivating Diversity of Thought: Sharing practical examples on making an impact

·       A question of gender- how can we achieve more equitable gender representation in senior roles, why this is important

Many businesses are looking to drive efficiency and reduce cost in their statutory reporting process through centralisation and standardisation. However, there are major challenges to overcome including a lack of country specific knowledge and local language requirements. Join us to hear first-hand how these challenges were overcome by a large MNC in their global business. In this interactive session, come and discuss your challenges with the experts from Thomson Reuters, network with your peers and get the latest information on what we are hearing from the market about the drivers for transformation. 

Sponsored by: Thomson Reuters

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Join us on a transformative journey as Reckitt, a leading manufacturer of health, hygiene and nutrition products, modernizes it’s Record to Report (R2R) function. Driven by the recent global pandemic, Reckitt has taken bold steps to achieve its ambitions and goals. The execution of the Transformation Program in company’s largest & most complex market has given Reckitt a solid foundation to build a state-of-the-art R2R function from. Hear from Harminder Virdi, Head of Reckitt Global Finance Services, Aman Joshi, an Ernst & Young Partner, and Ross Booton, Value Architect at BlackLine, as they share their insights and experiences on what is making this journey successful so far, the lessons learned, and how they play to take this transformation to the next level. This is a not-to-be-missed session for finance professionals seeking to take their function to new heights. 

Sponsored by: BlackLine

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·       Drivers, challenges and lessons learned when upgrading and transforming finance systems

·       What are the other key digital enablers we can leverage to drive visibility and profitability?

·       How is digital finance transformation improving the team development and employee experience?

·       How can Shared Services support enterprise working capital optimization?

Sponsored by: Sidetrade

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·       Sharing key insights from systems transformation experiences and the impact on the operating model

·       Driving global Standardisation and the GPO model from ERP deployment

·       How can ERP deployment be a vehicle for the future of talent, developing new learning culture and new employee value propositions?

·       How to capture the interaction between the ERP deployment and Data to driving much higher level of insights

People Services and HR GBS are uniquely placed to offer enhanced value to the most valuable stakeholders in their organisations – their employees. Yet how to realise the full potential of HR services through systems implementation continues to be a big challenge. Anat will share how AkzoNobel’s HR transformation journey focusing on how to build a compelling story after the “go live” moment and bring everything to life:

·       Why is the ‘Big Go-Live’ Only the Beginning?

·       A phased approach to continuously improve employee experiences whilst simplifying HR processes

·       Sharing key governance and KPIs to measure progresses at each stages

·       How has a powerful change management approach made a big impact 

·       Implementing a robust GBS integration strategy and framework

·       Developing clear and standardised metrics and KPIs to achieve service excellence

·       Developing integrated global process capabilities beyond functions and locations

·       Developing a productive talent management system as a fundamental to GBS transformation

·       Moving from transactional services to business partnering solutions: How is digital transformation paving the way

·       Developing and optimising end-to-end HR services

·       Developing a digital HR backbone

·       Driving the next level of employee experiences What’s the future for digital HR services?

This session will explore practitioner approach towards top-performing and self-learning business services organization. Get critical tips from the session concerning:

• Comprehensive maturity evaluation as a catalyst for the transformation roadmaps
• Shape of GBS strategies in line with business imperatives and commitments towards key stakeholders
• Evolution & alignment on implementation initiatives triggering new scope, governance model & process management techniques powered by recent technology developments

Sponsored by: Adaptive Group LTD

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Many GBS organisations have integrated a wide variety of functions and processes, yet it’s not easy to bring everything together with an integrated approach. This session will share a very interesting approach of driving service diversification, process innovation and integration by bringing GBS and IT functions together. 

·       Increase focus on effectiveness and efficiency by bringing GBS and IT together

·       Accelerate digital transformation, common prioritization on software solutions and process optimisation with an integrated approach

·       Creating a strong service excellence brand whilst expanding beyond finance into HR, IT and other business-related services

·       Sharing key insights and lessons learned from the Fresenius Kabi and paving the road ahead

Expanding shared services scope is a priority for many GBS leaders to drive maturity and value-add. Yet identifying the right scope and services and implementing that is not an easy task. This panel gathers the most experienced leaders in the space to share key learnings and insights: 

·       Assessing the readiness from the current GBS model and processes

·       Understanding the business priorities to align the new services scope

·       Communicating and strategizing the scope expansion effectively for successful delivery

Sponsored by: ArcelorMittal

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• In general, identify the most pressing operational issues that finance professionals are grappling with today.
• What are the key differentiating principles which makes Tesco Business Solutions the world’s best?
• How has workload and workforce changed in the last 3 years both in TBS and more widely?
• How do you think about digital transformation at TBS as it relates to finance?
• What is next for the future of work?

Sponsored by: Enate

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In 30 minutes we will show you how a technology-lead business transformation strategy and the deployment of advanced technology has delivered exponential improvements to the Qinecsa business. And how it has improved both the internal ways of working and people experience, as well as client delivery and optimisation. 

- Where to start in a technology-lead business transformation strategy

- How to set clear objectives/metrics

- How to ensure you bring your people with you on the journey

Sponsored by: Cognition

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Structured and accurate data is the pre-requisite for digital transformation and proves to be one of the biggest challenges for many on-gong transformation projects. Join this panel discussion to draw insights from the leaders who look to tackle this on daily bases:

·       Key steps for providing a good data basis to accelerate automation and digital transformation

·       Managing unstructured data effectively

·       Best practices in developing a solid data governance 

Sponsored by: Datamatics

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