There was so much to name and highlight during the 22nd edition of SSOW Europe - the No. 1 event for Europe’s shared services, GBS and sourcing leaders, and we are very proud to bring all of these together in this year's post-show report, as we move towards the future...

Ahead of SSOW Europe 2022, this infographic includes exclusive insights from the SSON Analytics Report 2022, where respondents were asked to shed light on their Intelligent Automation (IA) investment priorities in the next year. This infographic is a perfect snapshot of the latest Global Business Services (GBS) & Shared Services...

Ahead of SSOW Europe 2022, this short presentation includes key takeaways from the SSON Analytics Report 2022 on the future of work and what this means for Global Business Services (GBS) & Shared Services and Outsourcing (SSO) centres, to help you navigate the ever-changing landscape and the pave road ahead...

What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world? To help you answer these questions and navigate the ever-changing landscape, this interactive...

As Global Business Services (GBS) organisations continue to advance enterprise transformation, the journey ahead is fraught with challenges and new complexities. They are tasked to recalibrate operating models, adapt to the hybrid working environment, increase their influence and drive supply chain transformation. All of these make the path towards the...

Over the last 18 months, the Shared Services (SSO) and Global Business Services (GBS) industry has learned a great deal more about resilience and agility. As we re-emerge from the aftermath of the global pandemic, GBS organisations are expected to continue to up their game and support enterprise businesses in...

The path to increasing efficiency in Accounts Receivables Insights on how best to judge your O2C investment success Utilising automation to drive the best from your teams

As we recover from the events of the last 18 months, everybody is working hard to get back to some sort of ‘business as usual’, by brainstorming solutions and finding new ways to tackle challenges, to modernise the Order to Cash (O2C) function and succeed in this digital climate. Innovation...

Shared Services and Global Business Services (SSO & GBS) have undergone a seismic strategic shift as we begin to recover post-pandemic. With the hybrid working model gaining long-term favour across the globe, the way in which GBS are managed and operated to deliver true efficiency has been fundamentally altered. Ahead...

Download the attendee list to find out who you could network with at SSOW!

We had the pleasure of speaking with Bobby Abraham, Global VP, Finance Architecture, Change & Transformation (FACT), AstraZeneca, at SSOW Europe 2023, about his greatest challenges over the last 12 months within shared services and GBS, how shared services and GBS will evolve over the coming years and his advice/words...

We had the pleasure of speaking with Steve Rudderham, Head of GBS, Carrier, our chairman at SSOW Europe 2023, about how shared services and GBS will evolve over the coming years, topics he'd like to see on the 2024 agenda, as well as his key takeaways, insights, memorable moments and highlights from...

We had the pleasure of speaking with Phil Priest, SVP Global Shared Services, IFF, about the true measure of progressive GBS leadership, the key areas IFF are looking to invest in over the next 18 months, his advice/words of wisdom for someone starting their shared services and GBS journey, and...

We had the pleasure of speaking with Maria Kirillova, Regional Director of Financial Operations, EMEA, Mars, about her greatest challenges within shared services and GBS, key areas Mars are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, and...

We had the pleasure of speaking with Kamila Grembowicz, Head GBS Delivery Excellence and Transition, JTI, about the key areas JTI are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, her advice/words of wisdom for someone starting their...

We had the pleasure of speaking with Gabriela Stanakova, Senior Director, GBS Source To Pay Global Operations, Kimberly-Clark, about the key areas Kimberly-Clark are looking to invest in over the next 18 months, how shared services and GBS will evolve over the coming years, her advice/words of wisdom for someone...

We had the pleasure of speaking with Dr. Turan Sahin, Chief Executive Officer, Allianz Services, about the vision behind Allianz Services 'transformation engine' to drive customer excellence, innovation and best-in-class services, the key challenges they encountered with this approach and how they overcame these, the tools or areas they are...

We had the pleasure of speaking with Deborah Kops, Managing Principal, Sourcing Change, about the best approach to effective stakeholder management, the key areas practitioners should be investing in over the next 18 months, how shared services and GBS will evolve over the coming years and the key takeaways and...

We had the pleasure of speaking with Carlos Guimaraes, VP GBS Operations, adidas, about his greatest challenge with retaining and managing talent in the new ways of working, his strategy to overcome this challenge, how shared services and GBS will evolve over the coming years, and his biggest highlights from...

We had the pleasure of speaking with our SSOW Europe 2023 Inspirational Keynote Speaker and Rugby World Cup Legend Jonny Wilkinson, about how shared services and GBS leaders can apply vulnerability, openness and the power of presence to running their organisations.

We had the pleasure of speaking with Jackie Crockford, VP Global Business Services, AstraZeneca, about the true measure of progressive GBS leadership, key areas AstraZeneca are looking to invest in over the next 18 months, her advice/words of wisdom for someone starting their shared services and GBS journey, and her...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Paul Bartley, Senior Director, Finance Business Services, Baxter International, about what the future of work looks like in GBS and how leaders can act to reshape the future of work, to help you transform your shared services/GBS...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Andras Kohl, Head of Finance Business Services – CE, TESCO, about how leaders ensure effective change management to drive transformation and what Tesco's top priorities are for the next 12 months/year, to help you transform your shared...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Bobby Abraham, Global VP – Finance Architecture, Change & Transformation (FACT), AstraZeneca about what topics will have the biggest impact on the future of shared services and GBS, what more the industry can do to collaborate, key...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Andreas Manolis, Head of Innovation & Strategy, GBS, BT, about what more the industry can do to collaborate, key takeaways, favourite topics and why it is so important for organisation's like BT to attend, to help you...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Sandy Khanna, Global Head of Shared Services, Anglo American, about where Anglo American are in their shared services/GBS journey, strategies they are currently working on and how they are driving these strategies for maximizing business impact and...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Florence Mui, Senior Vice President, Global Business Services, Adidas, about how Adidas are advancing the maturity of their shared services/GBS, expanding their shared services/GBS into emerging areas and their top priorities for the next 12 months/year, to help...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Dr. Frank Schüler, Managing Director Global Service Center (GSC), DHL Global Forwarding, about the greatest challenges with cultural changes, advice/top tips for encouraging out of the box thinking, the key benefits and greatest opportunities of digital operating models...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Reto Sahil, Group Chief Information Officer and Excom Member, Asahi Europe & International, about his top priorities for the next 12 months/year and key takeaways from SSOW Europe 2022, to help you transform your shared services/GBS and...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Salvatore Russo, GBS Strategy Director, AstraZeneca, about how AstraZeneca are advancing their GBS maturity, expanding their GBS into emerging areas and their top priorities for the next 12 months/year, to help you transform your shared services/GBS and position your...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Pedro Nunes, Data Insights Director - Global Business Services, AstraZeneca, about his greatest challenges with GBS data and top tips for addressing these challenges, the key benefits and greatest opportunities of data-driven GBS, and the next phase/step...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Nigel Coffey, Head of Finance Operations, Alnylam Pharmaceuticals, about the lessons he has learnt from being head of finance transformation and global business organisations at companies including PepsiCo, Pfizer, Takeda, why he is keen to prioritise master data...

The Shared Services & Outsourcing Week Europe 2023 is firing from all cylinders and we're excited to share a small sneak peek into who's onsite this May at the Estoril Congress Centre in Lisbon, Portugal. At the biggest SSOW gathering of the year, meet an elite group of inspiring GBS...

The #SSOW Team have compiled our most popular and widely read content this year into an exclusive resource bundle, including: Maturing and Future-Proofing GBS & the Shared Services Operating Model Benchmarking Report Levelling Up Service Management and Orchestration A pioneering view from Frank Schueler, Managing Director Global Service Center (GSC),...

The last three years have weighed heavily on the social consciousness of people across the planet. More than ever, individuals strive to make responsible decisions that will positively impact their environment and community for years to come. This effort has shifted the global consumer sentiment towards focusing more on making...

The 2023 'The State Of European Shared Services & HR Report' has just been released and you can download it now. Get an in-depth look at the technologies, strategies and operating models that have allowed Europe to remain a global shared services hub despite the challenges of the past two...

With more than two years of continuous upheaval and change behind them, Shared Services and GBS organisations are having a pivotal moment. There has never been a greater time for progressive GBS leaders to step up to the next level to redefine operating model, reposition for purpose, lead with growth,...

Ahead of Shared Services & Outsourcing Week Europe 2023, this report features our global state-of-the-industry results, where over 100 respondents explore how to mature and future-proof their GBS & shared services operating model. This comprehensive benchmarking report will also provide you with the unique opportunity to explore what areas companies...

After decades of focusing on processes and technologies, Global Business Services (GBS) organisations are shifting focus to their people and purpose, as all companies are fighting for great talent in almost all locations. Ahead of the Shared Services & Outsourcing Week Europe 2023, we spoke exclusively to Maria Saggese, Global...

Ahead of the Shared Services & Outsourcing Week Europe 2023, we spoke exclusively to Vanessa Gleason, Head of Strategy, Process Excellence and Innovation, Takeda, about the key drivers for people and purpose, the changes they are experiencing in their organisation as a result, how they are developing diversity and inclusion...

A key trend in service management this year is the shift from customer service towards customer experience within service delivery to drive customer centricity, service delivery quality and strategic alignment. The shared services industry is also moving from siloed service delivery methods to integrated service platforms, supported by evolving technologies....

Within the shared services industry, digitalisation is often the number one imperative to drive the next level of efficiency and value creation. However, many digitalisation efforts fail to deliver the financial value and commitments made to the business. Ahead of the Shared Services & Outsourcing Week Europe 2023, Thomas Moons,...

There was so much to name and highlight during the 23rd edition of SSOW Europe - the No. 1 event for Europe’s shared services, GBS and sourcing leaders, and we are very proud to bring all of these together in this year's post-show report, as we move towards the future...